FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE MYSELF AVAILABLE TO BE BOOKED?

STEP 1
Create your profile by signing up with your professional details. You will need your HPCSA/SAPC/SANC registration number, a copy of your ID (jpg, pdf, png), and a profile picture (jpg, pdf, png).


STEP 2
Once you have completed your profile you will be directed to your online calendar where you must specify your AVAILABLE dates for the upcoming 30 days. You can select multiple days at once or choose one day at a time. You can specify your available dates for as far ahead in the future as you like.

You are also able to specify days that you are UNAVAILABLE where you may not want to work or already have other plans.


STEP 3
Your professional information will be reviewed by your team at LocumBase to ensure your profile is displayed in the very best way with only the needed information visible to Practices. Once all is checked, your profile will be active and searchable by medical practices, clinics and hospitals.

IF I SET MY AVAILABILITY DOES THIS GUARANTEE THAT I WILL GET WORK AS A LOCUM?

Your Locum Profile is your space to showcase your skills and let Practices know that you are available to locum. Setting availability on your calendar does not guarantee that you will be booked. It does increase the likelihood of a Practice looking at your profile. In order to increase your booking potential make sure that your calendar is up to date, your rates are competitive and your BIO communicates your skill set effectively. If you need assistance in setting up your profile, let us assist and drop a mail to hello@locumbase.com or WhatsApp the LocumBase Hotline on 079 013 3962.

HOW DOES THE LOCUM CALENDAR WORK?

The Locum calendar is your space to let Practices know your work schedule. You are able to select individual days and set them as AVAILABLE, indicating that you want to work, or as UNAVAILABLE, indicating that you do not want to work or that you have another appointment. Once you have a booking confirmed this will show up as a Booked Day.

If you do not mark a day or period as UNAVAILABLE then a Practice will be able to send you a booking request indicating that they would like you to work on that specific day or during that period. You are still able to accept or decline this request. We advise that you keep your calendar up to date in order to get accurate booking requests for times that you are available.

ARE LOCUM RATES NEGOTIABLE?

As a locum you can set your own rates according to what you feel your skills and experience is worth in the market. Your team at LocumBase are here to assist to make sure they are within market related parameters and competitive for your services. Longer term and Emergency Locum assignments are open to negotiation.

HOW DO I ACCEPT A BOOKING REQUEST FROM A PRACTICE?

When a Practice sends you a Booking Request you will receive a notification in your email inbox. You will also have a Booking Request on your LocumBase calendar. You can accept the booking request via your LocumBase calendar or via your email. Once you have accepted the booking request it will reflect on your LocumBase calendar and you will receive an email confirming the details of the booking.

WHEN DO LOCUMS GET PAID?

There are two payment schedules each month for Locums. If you completed your locum days between the 30th and the 14th, you will be paid on the 15th of the month. If you completed your locum days between the 15th and the 29th, you will be paid on the 30th

WHAT ABOUT TAXES?

As an independent contractor, you as a locum are responsible to oblige by any and all tax regulations of South Africa that may apply to you. Your full locum fee will be paid to your nominated bank account and it remains your responsibility to pay taxes as a Provisional Tax payer and/or declare your locum earnings on your personal income tax return.

HOW DO I BOOK A LOCUM?

STEP 1
Register your practice with the basic details here and gain access to your Practice Dashboard where you can search for locums near you.

STEP 2
Search for the locum you need on the left side of your Dashboard. Only locums that match your search criteria will show up in your search results. You can choose the one you want.

What if no locums are available on the dates that I need?

You can create a Practice Offer and registered, verified locums can apply from the practice offers page. You will receive application notifications via email and can accept the locum you prefer. They come to you.


STEP 3
From your search results, you can view more information on each locum’s profile and book the dates you need.


STEP 4
You will receive confirmation of your booking request in your email inbox and on your practice dashboard on LocumBase.com.


STEP 5
Once the locum accepts the booking request (or you accept a locum's application), an automatic invoice and confirmation of your booking request is sent to your email inbox.


STEP 6
Your chosen locum arrives as confirmed and shares their LocumBase magic at your practice.

What if the Locum does not arrive?
Please get in touch with Team LocumBase immediately on 079 013 3962 and we will do our best to source a replacement locum.

STEP 7
Once the locum assignment has been completed you will receive a review email and both the practice and locum can rate and review their experience.

CAN I SEND A BOOKING REQUEST TO A LOCUM IF THEIR CALENDAR IS BLANK?

To increase the chances of finding an available Locum we have a “Maybe Booking Request” feature that allows a Practice to send a Booking Request to a Locum even if they have not set the day as specifically AVAILABLE. The Locum will still be able to accept/decline this request. If a Locum has marked a day or period on their calendar as UNAVAILABLE then a Practice will be unable to send a Booking Request to that Locum for that day or period.

HOW DO I SET A PRACTICE OFFER FOR LOCUMS TO APPLY TO?

The first step is to search the Locum directory by specifying criteria for your Locum needs. If you are unable to find the Locum that you want or no locum is available as yet, you can click the CREATE OFFER button at the bottom of your search results to setup a Practice Offer. Your offer will be live on the Practice Offers board and any qualifying locum will be able to apply. You will receive applications from Locums and you can view their profiles from there to accept/decline applications.

HOW DOES A PRACTICE SETTLE PAYMENT?

Practices settle invoices due for completed locum assignments via Peach Payments online or EFT directly to LocumBase’s bank account. Bank details will be on your invoice. Once your Practice has upgraded to an Access Licence Package, the licence charge will be debited monthly/yearly (whichever is applicable).

WHAT IS LOCUMBASE.COM?

LocumBase.com is the independent online platform created for freelance medical professionals and private practices, group practices, medical centres, clinics and hospitals that enables simple and easy booking and management of medical locums for short-term appointments when you need it most. Manage current internal locums, mange your current locum positions with ease and peace of mind.

HOW DOES IT WORK?

  • Locums sign up and create profiles on LocumBase.com
  • Practices sign up and create profiles on LocumBase.com
  • The LocumBase Team verifies all locum and practice info by checking registration with professional councils, academic qualifications and biographical details and approves and activates the profile once all info is in order.
  • Registered, approved practices can view primary locum information to make a quick decision, including area of specialisation, qualifications, hourly rates, location and available dates.
  • Practice managers and owners can select their favourite locum and book their services directly from their profile with a click of a button.
  • Practice Managers can set a locum offer on the Offers board where locums can apply to the assignment.

WHAT DOES THE LOCUMBASE SERVICE COST?

  • The use of LocumBase.com is free forever to Locums on the Basic Locum subscription.
  • As a Practice you can access the LocumBase platform on a FREE TRIAL basis for 30 days OR until you've confirmed your first locum booking - whichever comes later.
  • During your FREE TRIAL a booking fee of 15% will be levied on the total cost of your chosen locum's rate.
  • After your free trial you can choose the Access Package that works for you
  • Pay-per-booking - R1 200 once off on first booking + 15% of locum’s fee thereafter
  • Pro Practice - R450* per month + 10% of locum’s rate
  • Enterprise - Custom Access Licence Pricing for group practices and multidisciplinary centres with high locum use

*Save 20% with Pro Practice @ R4 300/year

ARE THE LOCUM RATES NEGOTIABLE?

Locums set their own rates within market parameters of their profession, location and experience while remaining competitive. Longer term and Emergency Locum assignments are open to negotiation. We are here to assist you in optimising your practice at the best rates.

DO PRACTICES PAY LOCUMS DIRECTLY?

No, Practices pay one invoice directly to LocumBase settling the Locum’s fee and the associated facilitation fee in one easy payment. Transport and accommodation costs will be included in this single invoice if they are applicable and agreed to between the Practice and the Locum in advance.

WHEN DO PRACTICES NEED TO PAY FOR THEIR BOOKING?

The due date for payment will be on your invoice. For short term bookings (falling within 1 to 14 consecutive days), payment is due on the last day of the confirmed booking. For longer term bookings (14 or more consecutive days or days spanning over longer than 14 days) payment will be due every two weeks. Should a regular booking be confirmed, eg. Every Wednesday or every 2nd Saturday, the practice will be invoiced for each day separately.

WHAT ABOUT TAXES?

The Locum takes full responsibility to settle all tax obligations as a provisional tax payer and/or declare any earnings from locum assignments in their yearly personal tax return. The Practice is at no point responsible for any tax obligation.

WHAT HAPPENS IF A PRACTICE DOES NOT PAY?

If a practice does not pay by the indicated due date on their sent invoice, LocumBase reserves the right to cancel any upcoming bookings with any confirmed locum, suspend the practice’s LocumBase account and charge interest in accordance with the national prime rate month on month on any overdue accounts that exceed 30 days. The Locum will always receive the full payment due to them for locum hours completed in the designated payment schedule.

WHAT HAPPENS IF A PRACTICE OR A LOCUM NEEDS TO CANCEL A BOOKING?

In the event that a Practice or a Locum needs to cancel their booking, a cancellation request is sent to the LocumBase team to review. Terms and Conditions apply in the event of a cancellation which can be viewed in the Ts&Cs section. Cancellations may affect your rating on your profile. LocumBase will assist in every way possible to replace a Locum that has cancelled or to find alternative work for a Locum should a Practice cancel a booking.

WHAT ABOUT A LUNCH HOUR FOR LOCUMS?

According to the labour laws of South Africa any person who works for a period of 5 hours or more is entitled to a one hour lunch break.

Due to the erratic nature of work in the medical field it regularly happens that patients need care even when a locum is on a lunch break. Generally it is expected that locums will serve patients as walk-in patients at any time, and locums expect to serve walk-in patients at any time.

As this is the case, the practice will be invoiced for all the hours requested from and confirmed with their chosen locum should no lunch details be specified. Lunch time information for each booking can be specified in the booking details when the application/booking request is sent. Should an unpaid lunch be selected by the Practice the Locum may leave the premises and be unavailable for the allocated lunch time.

DO YOU HAVE ANY OTHER QUESTIONS?

Please let us know if we missed something, or if you have any other questions and suggestions, by sending an email directly to your team at hello@locumbase.com or WhatsApp the LocumBase Hotline on 079 013 3962.